Field Service Engineer

Customer support

In a nutshell


Shanghai, China


Customer support

Educational Background

Other technical backgrounds

Remote Work


Time Type

Full time

Job ID: J-00265944

Main Responsibilities

  • Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.

  • Analyze applicability, accuracy and adherence to design specifications.

  • Recommend design changes or substitution of materials when appropriate.

  • Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.

  • Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

  • Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.

  • Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures. 

  • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.

  • Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.

  • Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.

  • Can work flexibly, can accept overtime working.

  • Have initiative to communicate with colleagues and learn from them.

  • Can accept manager/leader’s arrangement based on company business needs.

Educational Level:

  • Position requires a BS degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related.  

  • Knowledge of safety procedures required.   

  • Sufficient oral and written English level.

Personal Skills:

  • Offline analysis capability 
  • Analysis techniques and tools
  • Analyzing capability
  • Open-minded and communication skills
  • Passionate and willing to learn.


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