Role and responsibilities

You will be leading a team of Service Coordinators to support and collaborate with TW CS Office > 2200 employees and People Managers in below diverse areas:

• Service Order (SO) business process (incl. billing flow) handling efficiency & automation, SO cycle time management (Eg. PFSR and aging OSO).

• Time Writing KPI mix, ie. work hour compliance alerts, utilization data analysis to connect dots & drive CS performance and discipline

• Be the voice of CS when interfacing with X-sectors pertaining to SO and time writing related matters.

• Manage team digital dashboards and provide updated and accurate information to support the audience in daily operations.

• Standardize and simplify existing/new WoWs to be scalable with correct RACI to prepare for future business growth. Eg. End to end SO flow, PR/PO flow for 3rd party contractors.

• Lead new business application rollout change communication & improvement projects such as Workday extend and LESS.

• Training & BKMs delivery channel to Engineers (ft. SAP) and People Managers (ft. Workday assigning schedule)

• X-sector collaboration with Sales, HR and Finance. X-region sharing and learning with CN, KR, VHV HQ. CS Management Team communication & coordination on relevant topics.

Meanwhile you own the responsibility of creating a trusted, positive & high performing team by designing a series of engagement initiatives (eg. We@ASML dialogue, routine Team Meeting & Team Building) to follow OPS departmental vision & mission.  

Education and experience

• Bachelor’s degree equivalent or above in business related subjects esp. Operation & Supply Chain

• Min 8 years of work experience with People Management and Project Management capabilities

• Knowledge of SAP Fiori and SAP would be advantage.

• Previous knowledge of ASML CS business a plus

Skills

You’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work. Understand how field operations works and apply experience to problem solving.

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Result driven-demonstrate ownership and accountability.

• Identifies bottlenecks and drives improvements. Possesses a continuous improvement mindset.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Demonstrate open, clear, concise and professional communication.

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

• Work according to a strict set of procedures within the provided timelines.