Engineering Team Lead

Customer support

In a nutshell


Leixlip, Ireland


Customer support

Work Experience

4-9 years

Educational Background

Electrical Engineering



Remote Work

No (not at all)

Time Type

Full time

Job ID: J-00276136

About ASML

ASML is a high-tech company, headquartered in the Netherlands who manufacture complex lithography (electro-mechanical & Optical) machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.

About the Job

The ASML Customer Support (CS) organization is responsible for the qualification, repairment and maintenance of advanced ASML systems at customer sites. The CS Engineering Team lead will be responsible for leading up to 15 engineers, have the opportunity to put his or her stamp on how they drive and deliver operational excellence whilst ensuring the highest quality standards are maintained across their team. As part of the site leadership team , the CS team lead will play a strategic role in enabling and preparing their team to deliver outstanding levels of performance and support and as such, secure our place and growth into the future.  The role is based in our Leixlip office in Co. Kildare. We are looking for a leader who: sets direction; drives performance; develops networks, and communicates effectively with our customer to name a few. This position will follow either a front end or back end of the week work structure enabling the leader to align with their team of engineers.

Role and responsibilities

Lead, manage and develop a team of engineers with direct people performance management reporting responsibilities.

Make priority decisions based on ASML guidelines and customer expectations.

Manage and ensure skills and resources available for 24* 7 customer support program including escalations.

Drive operational excellence. Provide necessary KPI reporting for your areas of responsibility.

Contribute and own our lessons learnt, structural improvements and Continuous Improvement programs

Participate in site planning and leadership meetings.

To thrive in this job, you’ll need the following skills:

Safety first mentality  Quality "first time right" philosophy.

Excellent communication skills with a focus in understanding, supporting and influencing others

Able to convince, inspire and motivate people. Empathy, ability to “read” people: understand values and motives that drive behavior

Passion for operations, engineering, management and people development including but not limited to :

  • setting direction
  • goal-oriented orchestrator
  • talent developer
  • performance driver
  • network builder 

Sustain a structured way of working in a dynamic environment.

Driven and self-steering.

Excellent Team Player.

Education and experience

BEng/ BSc (Level 8 or greater) in engineering or science discipline or other relevant qualifications or experience.

3+ years of people management experience in a dynamic industrial production environment with a customer facing role or equivalent


Opportunity to work with one of the most dynamic high tech companies in the world

Competitive salary

Wellness program

Company pension

Private medical insurance

25 days holidays (excluding bank holidays)

Car allowance or Company Car

Laptop and Phone 

Bonus pay

Profit Share scheme

Enhanced family / partner policies

Watch the video below to learn more about ASML and the advanced systems we produce:


Other information

Travel 10% depending on phase of project.

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