Field Service Engineer - based in Italy

Introduction to the job

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers, the world’s leading chipmakers, to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

As a Service engineer, you will be dedicated to the goal of making sure that our lithography systems at our customers’ sites are running smoothly, 24/7. This means working in shifts, (also nights & weekends according to a shift schedule).

Role and responsibilities

You are responsible for the repair and maintenance of the ASML systems at the customer site in Agrate. Furthermore you are responsible for the necessary transfer of know-how to the customer. In this role you need to be technically a strong engineer, but also provide our customer with a quality experience by utilizing planning, problem-solving and communication skills. It is of high importance that you develop an ongoing relationship of trust and reliability with customers and co-workers. 

Your main tasks are:

• Diagnose, analyze and solve complex technical problems;
• Ensure preventive and curative maintenance of equipment;
• Implement "software" and "hardware" updates;
• Efficiently escalate the most difficult problems to our technical experts;
• Develop a solid relationship with the client: technical assistance, advice and training;
• Collaborate on various projects within the team and the company;
• Most of the work is done in a clean room environment, under strict hygiene and safety conditions.

Working in customer support is challenging due to the changing dynamics and pressure to repair machines as quickly as possible. But the work is also very rewarding since you work directly with the customer and the impact of your solutions delivered is directly visible and the end result is always a happy customer.

Education and experience

• You have minimally a bachelor’s degree in an engineering field;
• You have at least 3 years of relevant experience in a hands-on role (working directly on the machine).
• You are fluent in both Italian and English.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Analytical mind, problem solving;
• Very good communication in Italian and English;
• Ability to work effectively in a team;
• Dynamic, proactive, autonomous and a great motivation to acquire new knowledge.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

This job requires working in a shift schedule, ensuring continuity of intervention 24 hours a day, 7 days a week alternately. You will evolve and develop within an international and multicultural group of more than 40000 employees worldwide. Extensive training will be provided (for the first year plan ~ 3 months of training in Asia) and we offer you a permanent contract.

If you meet the above mentioned requirements and consider yourself to have the right combination of technical, analytical and personal skills, please apply now with your CV and motivation letter!