Nagasaki Field Service Engineer

Customer support

In a nutshell


Nagasaki, Japan


Customer support

Work Experience

0-1 year, 2-3 years, 4-9 years

Educational Background

Physics, Computer Science, Mathematics, Chemical Engineering, Materials Science, Mechanical Engineering, Electrical Engineering, Mechatronics, Data Science, Other technical backgrounds



Remote Work

No (not at all)

Time Type

Full time

Job ID: J-00279079

Introduction to the job

As a Field Service Engineer(FSE) of ASML Semiconductor equipment (Lithography), will support customer with operational equipment support, performance monitoring, mechanical/pneumatics/electrical/optical repairs/servicing and maintenance. 
In case difficult issue happen, need escalate to upper line to get suitable help in proper timing to secure committed performance to customer.
FSE need to be onsite support by 24hx7days coverage. In order to do it, should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment and can work flexibly, Can accept shift working (12 hours , day or night) in case need.

Role and responsibilities

  • On-site work by shift pattern, quick response for the machine issues
  • Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • Answer customer questions and assist customers in a professional manner.
  • Maintain logbook, Monitoring machine status, Machine Health to prevent unscheduled system downs.
  • First responder on the machine for Executes Unscheduled and Scheduled maintenance.
  • Diagnose – Find root error, search relevant known issue.
  • Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
  • Initiate escalation if needed.
  • Ensure Service Order (SO) quality & thoroughness including PCCSIM and escalation evaluation to identify lessons learned.
  • Place an emergency order to logistics in case of parts and tools are not available locally.
  • Manage Part/Tool Order and Return process with follow the Perfect Part return Pack/re-pack way of work.
  • Manage the cycle time of stock aging – to meet the local KPI.
  • Backend call handling – confirm the material, create MN, close SO, initiate IRP (Issue Resolution and Prevention)
  • Monitor safety situation – if situation assessed unsafe; stop work and initiate safety escalation
  • Maintain configuration as specified.

Education and experience

  • BS degree in an Engineering field or equivalent experience.

Preferably experience with Semiconductor tool/equipment or complex mechatronics systems (Aerospace, Robotics, Factory Automation, Actuators, Motion control or industries with related technologies)

Experience/knowledge with photographic exposure manufacturing process, application or etching manufacturing process, inspection equipment, film equipment Industrial Machinery (Electronics) Service/Maintenance experience are preferred.


  • Native level Japanese skill is required
  • Fundamental English skill is preferred (around TOEIC 500).If not, motivation to learn English and increase TOEIC score in first year on the job is required
  • Pragmatic attitude, motivated, pro-active, self-driven and flexible
  • High sense of responsibility and devotion
  • Good team player who is committed to the success of ASML
  • Can observe and respond to people and situations and interact with others encountered in the course of work.

  • Can learn and apply new information or skills.

  • Must be able to read and interpret data, information, and documents.

  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

  • Ability to complete assignments with attention to detail and high degree of accuracy.

  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

  • Result driven-demonstrate ownership and accountability.

  • Identifies bottlenecks and drives improvements.

  • Work independently or as part of a team and follow through on assignments with minimal supervision.

  • Demonstrate open, clear, concise and professional communication.

  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

  • Work according to a strict set of procedures within the provided timelines.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

  • Our customer has x3 sites in Japan so required Flexibility to travel to other sites for support to fill gap in each site situations.
  • Flexibility required for the possibility of domestic or oversea transfer in the future, dependent on business needs.
  • Sometimes need support to other site in Japan or other country (2 weeks to few months)

EOE AA M/F/Veteran/Disability

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