Project Lead Customer Support DUV

Projects, Programs and Change

In a nutshell


Veldhoven, Netherlands


Projects, Programs and Change

Work Experience

4-9 years, 10-15 years

Educational Background

Mechanical Engineering, Mechatronics, Data Science, Other technical backgrounds, Other non-technical backgrounds



Remote Work


Time Type

Full time

NEW Job ID: J-00273177


As the Operational Improvement Leader you are challenged to continuously improve our complex collaborative processes and organization, all the way from improvement identification to implementation into the line organization. 
Are you challenged?

  • by respectfully challenging the status quo 

  • by acting as the lead to bring ASML’s Customer Support DUV Engineering departmental processes to the next level. 

  • by bringing improvements in a complex and technical industry environment 

  • by guiding, designing, managing, executing and embedding projects in line with the department portfolio

  • by developing your skills to the max

Then we are probably looking for you!

Job Description

As project leader within Customer Support DUV you will act as the Operational Improvement Leader: 

  • Is responsible throughout the complete process improvement, from project identification to implementation in order to bring CS DUV Engineering to the next level of efficiency and delivered service

  • Pro-actively leverages and maintains a broad network throughout the organization

  • Can clearly bring a message, explaining why, how and what is needed to make the next step.  

  • Defines and executes appropriate interventions to mitigate project risks

  • Keeps track of progress/status and report transparently

  • Is fully at ease in working on all levels from management to operational levels

  • Has a hands-on mentality 

  • Is a member of a fun team that supports each other to shine and uses each others strength

This is a fulltime position for 32 to 40 hours per week.

Education & Experience

We are looking for an Operational Improvement Leader who:

  • Has Bachelor or master degree, preferably Engineering background.

  • Has proven experience (3+ year) with Project management

  • Is certified in ASML’s PMM, PM foundation, PMBOK. Or external certification in project management.

  • Has experience in working in a (technical) industrial service environment with process improvement processes within scope

  • Has knowledge of / experience with Lean is preferred

Personal skills

  • Stakeholder management and professional relationship building skills. Example: able to adjust communication style (like active listening, constructive feedback) based on audience to drive the change (influencing without power). Delivers fact-based and well-structured messages in a range of different formats, e.g. presentation, written messages;

  • Has a passion for Continuous Improvement and exhibits a ‘there must be a better way, why don’t we try …’ mentality, can think outside the box. The ability to enthuse and inspire colleagues in changing mindsets;

  • Leads by example and works as a member of a team with a pragmatic mindset

Context of the position

The Operational improvement leader position is 100% dedicated to CS DUV Engineering as a fulltime member of the Operational Improvement Leaders team and will report directly in to the manager of the Operational Improvement Leader department. 

Other information

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