Customer Support Engineer

Customer support

In a nutshell


Jinjiang, China


Customer support

Work Experience

0-1 year, 2-3 years, 4-9 years

Educational Background

Computer Science, Mathematics, Chemical Engineering, Materials Science, Mechanical Engineering, Electrical Engineering



Remote Work

No (not at all)

Time Type

Full time

Job ID: J-00281410

Daily machine trouble shooting and support customer machine schedule down and unscheduled down case

* Has some freedom of actions, partly determine the "what" to be achieved. Execute and support the problem solving. Works within basic contexts.
* Sphere of influence in broad products / functionalities and cross-sector.
* Contributes, explanators or supports impact

* Operates in team. Act as a resource for users on routine malfunctions. Interfaces
with customer process engineer or senior engineer level.
* Has little customer interaction in customer environment with customer senior
engineer level.
* Has little or no account team involvement.

*Works in shifts/mostly located at customer site

* Handles clear problems.
* Defines and analyses more complex problems; freedom to decide possible causes.
Recognizes immediate consequences. Contributes to improvements in process,
procedure at function level.

* Is technically skilled at a high level (L3). Is able to find info and knowledge about
parts in databas*
* Knows the functionality of the main product modules/sub-modules and attunes to environment processes.

* Communicates clearly about technical subjects to less experienced engineers.
* Has moderate technical impact to customer.