Field Application Engineer

Context

Works either in Customer Support or in BL Apps (AE, Brion or HMI) and can be located in the field as well as at HQ working on sustaining, NPI or customer projects. Interfaces with project leaders and mostly within own sector or project team.
Has basic skill set to practically make use of knowledge to resolve issues that have known solution in a limited competency domain.

Requirements

BSc in technical field with limited experience.

Responsibilities

Escalation support

Contributes to service order actions and problem description clarification.

New product / service development

Is able to find right channel to report VOC related to existing product functionality to product teams.

New product / service roll out

Executes predefined and standard tasks (e.g. part of a beta test plan, creates section of knowledge documents).

Node solution definition

Executes analysis work within a single competence/domain, typically following predefined paths. Reviews work with others before formally sharing.

Node solution integration

Executes the detailed plans while supervised by others.

Knowledge sharing

Shares own findings and wow with rest of the team

Operational excellence

Knows and adheres to existing processes and rules. Highlights improvement proposals in own daily work. Understands impact of non-quality and own contribution to it.

Business Support

Is able to set priorities in daily work based on operational business sense understanding customer driven impacts and KPIs (tool down, layer down, rework, scrap). Speaks up and triggers VoC.

Customer Demo

Supports in demo preparation, execution and logistics.

Data analysis

Collects data, performs data checks, and processes data to perform technical analysis using established tools and methods. Usage of default toolsets and analysis methods as explained.