Mapping the road ahead as an architect

Customer support

Other technical job categories

Other job categories

Computer science & software engineering

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Work Experience

8+ years

Job Category

Other technical job categories, Other job categories, Computer science & software engineering

Travel

10%

Published: 16 days ago Job ID: req58685

Introduction to the job

After one of ASML’s extreme ultraviolet (EUV) lithography systems is shipped to a customer, the real magic begins for our people working in Customer Support. Thousands of dedicated engineers across the globe support our clients on and off-site 24/7 – and Central Services (CS) is essential to making this happen, helping deliver great service through a range of crucial support roles.


As an Architect or Expert, you work with many colleagues across the business, such as our local field offices, Development & Engineering (D&E), Information Technology (IT), Quality, and Supply Chain Management (SCM). Your expertise, intelligence and passion helps us deliver the solutions that enhance our customers’ performance, supports our engineers in the field and helps to strengthen ASML’s security and improve our infrastructure. Your in-depth knowledge of how to service high-tech machines in demanding environments – where safety, performance, availability, and cost efficiency are the driving forces – is critical to our customers’ success. And, as great service requires careful planning and personal interaction, the organizational and human aspects of this role are also key components.

Role and responsibilities

Depending on your skills and experience, we offer several Architecture roles within Customer Support. When applying, please tell us your preferred area of specialization, and why, in your motivation letter.


  • Business (capability) architect

You work on smart, innovative and collaborative ways to help our teams in the field perform better. This includes translating the ASML service strategy into tangible architecture and capability roadmaps that guide our development teams and help to realize our business goals.

As such, you play a critical role in defining WHAT needs to be done in Customer Support over the next one to five years. You map our business requirements in close cooperation with other architects in the department.


  • Infrastructure management project lead

You play a key role in cases of high-level escalation, where close collaboration with direct colleagues is essential. Close interaction and alignment with Customer Support colleagues in the field and our suppliers (IT, D&E and third-party supplier) is also critical. Depending on your expertise, you may also be asked to play a ‘content’ role in a program as well.


  • Domain expert

As a Domain expert, you are the point of contact for the ASML Customer Support user community. With your knowledge and expertise across our total support portfolio, you either resolve issues immediately, or escalate to an expert within our team or other service providers. You define processes and design solutions for our customer-service capabilities.

Who are you?

As a new Architect or Expert within Customer Support, you have the following experiences and skills:

  • Master’s degree or PhD in industrial engineering or service management. Strong affinity with business economics;

  • At least seven years’ experience in a service engineering / hi-tech system engineering environment or similar and a proven track record in architecture, service, or engineering leadership;

  • Experience within project management, IT infrastructure, IT and/or supplier and service management would be an advantage;

  • Fluent in English (spoken and written);

  • Experienced in stakeholder management.

  • Being TOGAF and/or ArchiMate® certified is a plus.

What do we offer?

  • A stimulating multi-cultural environment;

  • Opportunities for career growth;

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

What's next?

Interested in joining ASML as an Architect or Expert within the Customer Support organization? Apply now by uploading your CV and motivation letter, mentioning your area of specialization. We’ll link your profile to the most suitable Expert or Architect position at ASML, and contact you to discuss the next step. In the meantime, learn more about ASML below:

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