Operational Excellence Specialist


Other job categories

In a nutshell


Chandler - AZ, US



Work Experience

3-7 years

Job Category

Other job categories



Published: 11 days ago Job ID: J-00266123-444

Introduction to the job

People Services US provides HR operational services to all employees in US and is employees’ first contact point on all HR, payroll, and benefits related questions. This position is part of People Services US to lead and coordinate process improvement initiatives to drive best possible employee user experiences. We are looking for an Operational Excellence (OE) expert to create strategic approaches to provide solutions on operational problems involving people, processes, and systems in a sustainable, proactive, and effective way. This position helps drive the culture of operational excellence and provides support in achieving the operational productivity targets and identifying best practice opportunities while increasing team capability and efficiency.

Role and responsibilities

The key responsibility of this role include but is not limited to:

Project Coordination on Global Projects:
• Champions a project management discipline, providing expertise and support on the intake, initiation, planning, alignment, execution, transition and closure of global projects.
• Assists project owners in planning project timelines, milestones, deliverables, using management methods and software tools.
• Takes part in Key User meeting representing US stakeholders. Alignment with US stakeholders to bring decisions to a global level.

Project Management on US Projects:
• Creates and leads a project plan to turn the current state map into the future state map.
• Leads project progress meetings and communications for projects owned by this position. This includes but is not limited to Work Instructions, Knowledge Article Management, and HRizon related support.
• Completes post-project completions reviews to ensure successful deliverables and measures of success have been achieved.
• Collaboration and alignment with stakeholder groups on changes impactful to People Services including implementations or changes resulting in an increase in questions or tickets to People Services.

Process Improvement Management:
• Builds and maintains the foundation for continuous improvements by ensuring the effective functioning of continuous improvement events. This includes but is not limited to marketing initiatives of People Services and the People Portal and successful metrics in accordance with the Tier structure.
• Assists PS team leads in data analysis to support decision-making and the development of improved methods, processes, and systems. This includes but is not limited to use of reporting within Power BI, ServiceNow, and Workday.
• Takes ownership of operational projects which require cross-divisional process changes.
• Identifies and justifies projects for reducing costs, improving quality and increasing production as part of establishing a continuous improvement environment.

Education and experience

  • Bachelor’s degree or equivalent combination of education and/or experience.
  • 3-5 years of relevant experience. Minimum requirement of 3 years of relevant experience.


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • Knowledge of HR, benefits, and payroll related processes and systems within ASML.
  • Excellent communication skills and use of Challenge, Care, and Collaborate.
  • A strategic and analytical thinker with a professional and positive communication.
  • Excellent abilities and knowledge of data analysis/statistical methods.
  • Uses sound judgement to evaluate and analyze information, and effectively resolve issues.
  • Confident and comfortable in dealing with a variety of stakeholders at all levels.
  • A keen understanding and respect of the need to maintain confidentiality when coming into contact with sensitive information.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
May require travel (specify domestic and/or international) dependent on business needs.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee may occasionally lift and/or move up to 20 pounds, and standing/sitting for nine hours.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Learn more about this job

About the job category
About the location