People Services Advisor (Front Office)

Introduction to the job

Technology connects us and changes how we live, work, and play. At the heart of it all is ASML. Most of the electronic devices you use daily are only possible because of our lithography systems!

At People Services, we create a seamless employee experience, balanced between hi-tech and hi-touch while delivering against the expectations of our employees and managers. Our ambition is to become to “go-to” place for all individual people related matters.

Within the People Services Advisory team, you have a great impact on the employee experience as you are the first point of contact for employees and managers within the EU for all General HR topics.

Role and responsibilities

• Handle inquiries from first contact, registration, escalating and resolving queries in a professional and efficient manner - in a first time right and e2e way of working.
• Support customers on the HR portal and relevant online tools in completing transactions.
• Provide operational advisory support and administrative services to in-scope processes.
• Perform customer related data gathering.
• Work according to defined standards, in line with global e2e processes & tooling and local compliancy.
• Escalate cases where guidance and clarification of policies and procedures is required.
• Actively identifies customer centric improvements and participates in improvement projects. Drive standardization, simplification and automation of the relevant processes.
• Ensure service level agreements are met and higher level of customer satisfaction is reached.
• Safeguard own knowledge & skills and update knowledge database.

Education and experience

Vocational with 5+ years relevant experience or
Bachelor's degree in HR up to 5 years of experience

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills:

Functional / Technical

• Ability to consistently deliver high quality customer service in a professional and efficient manner.
• Knowledge of HR processes, systems and policies.
• Consulting agility & style flexibility to understand customer needs and deal with a broad range of customers.
• Ability to quickly find your way in a network of information.

Behavioral

• Ability to work as part of a team as well on own initiative.
• Plans & aligns (effectively manage own priorities and workload).
• Ability to work in a changing environment to meet demanding deadlines and timescales.
• Act with integrity and instills trust.
• Show personal ownership.
• Display well-balanced 3 Cs in customer interfacing both towards employees, managers & HR colleagues.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Need to know more about applying for a job at ASML? Read our frequently asked questions.