Team Lead Applications and Business Support (Customer Support)

Customer support

Other job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Other job categories

Travel

20%

Published: 17 days ago Job ID: req55243

Introduction to the job

As a Team Lead within the Applications and Business Support (ABS) department you will lead a team of engineers responsible for providing customized application solutions and creating tomorrow’s value with ASML products and services. Based at the ASML HQ in the Netherlands you will lead a team supporting our colleagues and customers worldwide, in countries such as the USA, South Korea and Taiwan.

Role and responsibilities

As a Team Lead within the ABS department you will support your team in meeting our customer’s needs, enabling them to meet their semiconductor process roadmap using ASML technology. This involves a number of responsibilities including:

  • Building a shared vision and providing direction within the team;
  • Guiding team members in development and evaluation processes;
  • Providing feedback regarding team members performance;
  • Increasing overall quality of team output;
  • Ensuring new hires are brought up to speed in a timely manner and consolidate ways of working within training material or KT’s;
  • Ensuring knowledge documentation and sharing;
  • Supporting the relevant Group Lead in efficient Claim/Allocation process;
  • Acting as backup of the Group Lead as necessary.

Education and experience

  • A Master’s Degree or PhD in a technical field. For example: Mechanics, Physics, Mathematics, Electrical Engineering or a similar engineer degree;
  • Experience in a people leadership position;
  • Experience in a customer focused position.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • Ability to inspire and motivate members of the team;
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism;
  • Ability to digest technical details into information that can be used to make business decisions, communicate with customers, and influence others;
  • Flexible and open mindset through proven ability to perform effectively in a demanding environment with changing workloads and deadlines;
  • Demonstrate open, clear, concise and professional communication;
  • Result driven, demonstrating ownership and accountability.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Based at ASML global headquarters in the Netherlands, you will have the unique opportunity to benefit from a high quality of living, excellent work/life balance and being surrounded by a large expat community. We welcome international candidates to join our diverse and inclusive team and offer a relocation package if hired from abroad.

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

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