Technical Trainer - Chandler, AZ

Customer support

Other job categories

Other technical job categories

In a nutshell

Location

N. Phoenix - AZ, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other job categories, Other technical job categories

Travel

20%

Published: 16 days ago Job ID: req56518

Introduction to the job

We enable the creation and advancement of tomorrow’s microchips.We train EUV lithography equipment service engineers on ASML’s quickly evolving leading edge EUV operating and maintenance competences.To support the top semi-conductor manufacturing companies (ASML customers) in the world with ensuring their systems are available 24/7, we train EUV light source and scanner principles, system functionality, and preventive and corrective service actions.We partner with our global training colleagues to design and develop performance-based, instructor-led and web-based training programs that incorporate the most relevant technical procedures and equipment recovery processes.The Global Training Team is a driving force in maximizing system performance and availability for ASML’s customers, paving the way to bringing smaller and faster microchips that enhance all electronic equipment utilized in everyday life.Role and responsibilities Technical trainers are hands-on experts responsible for delivering high quality technical training to engineers from the Customer Support (CS) sector and to facilitate their skills and knowledge development. They will be a member of the Global Training Center(GTC), ultimately located in the US Training Center. During a shift, they prepare their classrooms and students for learning, deliver classroom and lab-based training, maintain their equipment and tools, and provide feedback to students and leadership.They will also conduct daily and weekly administrative duties to track student progress and provide feedback on curriculum quality. They will work onsite, in shifts that include weekends and nights in class and cleanrooms.The training team has training facilities in Netherlands, Taiwan, Korea and USA.This position will require the selected candidate to train in no specific order, in San Diego for three (3), months, in Veldhoven for three (3) months, and in Taiwan for three (3 months). This is a preliminary plan / schedule and subject to change.After all training is completed, selected candidate reside in AZ.This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.Demonstrate effective blended learning training delivery techniques in classroom, lab and possibly online environments. Excellent customer service and communication skills Serves as Subject Matter Expert (SME) defined in instructional training material Examples include, but are not limited to: Safety, EUV / DUV light sources, scanners, drive lasers, applications and Yield Star and other training as required Uses vetted technical procedures as designed Uses knowledge and performance testing and other evaluation methods to measure trainee progress and effectiveness of training Reports on progress of trainees during training periods. Reviews and revises released product training for technical accuracy and relevance Provides input to course owners for continuous improvement Collaboratively Interacts across multiple teams (e.g. New Product Introduction, Manufacturing, Global Support Centre, Engineering and Customer Support) effectively and efficiently to address and meet the learning needs of trainees and equipment performance Performs preventive and corrective maintenance on training equipment and tools Worldwide travel up to 20% up to two weeks (continuous) at a time - Based out of Chandler, AZMust be able to support onsite shift work; 24 hours x 7 day environment; any shift, any day Performs other duties as assigned Education and experience Bachelors in Science (Electrical, Chemistry, Mechanical Engineering, Physics or Computer Science, etc.) Minimum of six (6) years of relevant, work related experience in technical training Proficient in communicating electronic, electrical, gas and/or mechanical engineering systems theory to ELS audiences in English Training credential in work force education, technical field and/or equivalent experience and education Minimum three years of delivering Technical Training with proven expertise Proficient in training development; preferably in blended learning products Demonstrated ability to determine and effectively report trainee performance Capable of operating and maintaining electronic, optical and mechanical systems Ability to use standard test equipment such as oscilloscopes, multimeters, signal generators and power meters Ability to read, interpret and adhere to specifications, technical procedures and documents Intermediate level arithmetic in the compilation and analysis of basic quantitative information Ability to translate, statistically analyze data, and effectively report problems through spoken, written and/or graphical formats Demonstrated understanding of instructional systems design A background in field service, system maintenance and / or process engineering in the semiconductor industry is preferred. Experience or knowledge of ASML EUV systems is preferred Demonstrated critical thinking, planning, organizational, coaching and facilitation skills Excellent written and verbal communication skills Excellent customer service skills with an good understanding of stakeholder alignment Proficient use of MS Word, Excel, PowerPoint, and electronic e-mail systems Must be able to work in a complex, fast paced, highly dynamic, collaborative and flexible environment Able to work in a multi-functional and multi-cultural environment Able to work onsite and in shifts that include weekends and nights. Able and willing to travel for extended periods of time to support training center and customer readiness SkillsWorking at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.To thrive in this job, you’ll need the following skills:Can observe and respond to people and situations and interact with others encountered in the course of work.Can learn and apply new information or skills. Must be able to read and interpret data, information, and documents. Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism. Ability to complete assignments with attention to detail and high degree of accuracy. Proven ability to perform effectively in a demanding environment with changing workloads. Result driven-demonstrate ownership and accountability. Identifies bottlenecks and drives improvements. Work independently or as part of a team and follow through on assignments with minimal supervision. Demonstrate open, clear, concise and professional communication. Ability to establish and maintain cooperative working relationships with co-workers and customer. Work according to a strict set of procedures within the provided timelines. Diversity & Inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.Other information ResponsibilitiesWhile performing the duties of this job onsite, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. The employee is occasionally required to move around the campus.The employee may occasionally lift and/or move up to 40 pounds. May require up to 40% travel to remote sites; international included Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to work onsite and in cleanrooms were cleanroom and safety clothing/equipment are required Can learn and apply new information or skills Can observe and respond to people and situations and interact with others encountered in the course of work.Can learn and apply new information or skills. Must be able to read and interpret data, information, and documents. Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism. Ability to complete assignments with attention to detail and high degree of accuracy. Proven ability to perform effectively in a demanding environment with changing workloads and deadlines. Result driven-demonstrate ownership and accountability. Identifies bottlenecks and drives improvements. Work independently or as part of a team and follow through on assignments with minimal supervision. Demonstrate open, clear, concise and professional communication. Ability to establish and maintain cooperative working relationships with manager, co-workers and customer. Work according to a strict set of procedures within the provided timelines. EOE AA M/F/Veteran/DisabilityNeed to know more about applying for a job at ASML? Read our frequently asked questions.

Introduction to the job We enable the creation and advancement of tomorrow’s microchips.We train EUV lithography equipment service engineers on ASML’s quickly evolving leading edge EUV operating and maintenance competences.To support the top semi-conductor manufacturing companies (ASML customers) in the world with ensuring their systems are available 24/7, we train EUV light source and scanner principles, system functionality, and preventive and corrective service actions.We partner with our global training colleagues to design and develop performance-based, instructor-led and web-based training programs that incorporate the most relevant technical procedures and equipment recovery processes.The Global Training Team is a driving force in maximizing system performance and availability for ASML’s customers, paving the way to bringing smaller and faster microchips that enhance all electronic equipment utilized in everyday life.Role and responsibilities Technical trainers are hands-on experts responsible for delivering high quality technical training to engineers from the Customer Support (CS) sector and to facilitate their skills and knowledge development. They will be a member of the Global Training Center(GTC), ultimately located in the US Training Center. During a shift, they prepare their classrooms and students for learning, deliver classroom and lab-based training, maintain their equipment and tools, and provide feedback to students and leadership.They will also conduct daily and weekly administrative duties to track student progress and provide feedback on curriculum quality. They will work onsite, in shifts that include weekends and nights in class and cleanrooms.The training team has training facilities in Netherlands, Taiwan, Korea and USA.This position will require the selected candidate to train in no specific order, in San Diego for three (3), months, in Veldhoven for three (3) months, and in Taiwan for three (3 months). This is a preliminary plan / schedule and subject to change.After all training is completed, selected candidate reside in AZ.This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.Demonstrate effective blended learning training delivery techniques in classroom, lab and possibly online environments. Excellent customer service and communication skills Serves as Subject Matter Expert (SME) defined in instructional training material Examples include, but are not limited to: Safety, EUV / DUV light sources, scanners, drive lasers, applications and Yield Star and other training as required Uses vetted technical procedures as designed Uses knowledge and performance testing and other evaluation methods to measure trainee progress and effectiveness of training Reports on progress of trainees during training periods. Reviews and revises released product training for technical accuracy and relevance Provides input to course owners for continuous improvement Collaboratively Interacts across multiple teams (e.g. New Product Introduction, Manufacturing, Global Support Centre, Engineering and Customer Support) effectively and efficiently to address and meet the learning needs of trainees and equipment performance Performs preventive and corrective maintenance on training equipment and tools Worldwide travel up to 20% up to two weeks (continuous) at a time - Based out of Chandler, AZMust be able to support onsite shift work; 24 hours x 7 day environment; any shift, any day Performs other duties as assigned Education and experience Bachelors in Science (Electrical, Chemistry, Mechanical Engineering, Physics or Computer Science, etc.) Minimum of six (6) years of relevant, work related experience in technical training Proficient in communicating electronic, electrical, gas and/or mechanical engineering systems theory to ELS audiences in English Training credential in work force education, technical field and/or equivalent experience and education Minimum three years of delivering Technical Training with proven expertise Proficient in training development; preferably in blended learning products Demonstrated ability to determine and effectively report trainee performance Capable of operating and maintaining electronic, optical and mechanical systems Ability to use standard test equipment such as oscilloscopes, multimeters, signal generators and power meters Ability to read, interpret and adhere to specifications, technical procedures and documents Intermediate level arithmetic in the compilation and analysis of basic quantitative information Ability to translate, statistically analyze data, and effectively report problems through spoken, written and/or graphical formats Demonstrated understanding of instructional systems design A background in field service, system maintenance and / or process engineering in the semiconductor industry is preferred. Experience or knowledge of ASML EUV systems is preferred Demonstrated critical thinking, planning, organizational, coaching and facilitation skills Excellent written and verbal communication skills Excellent customer service skills with an good understanding of stakeholder alignment Proficient use of MS Word, Excel, PowerPoint, and electronic e-mail systems Must be able to work in a complex, fast paced, highly dynamic, collaborative and flexible environment Able to work in a multi-functional and multi-cultural environment Able to work onsite and in shifts that include weekends and nights. Able and willing to travel for extended periods of time to support training center and customer readiness SkillsWorking at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.To thrive in this job, you’ll need the following skills:Can observe and respond to people and situations and interact with others encountered in the course of work.Can learn and apply new information or skills. Must be able to read and interpret data, information, and documents. Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism. Ability to complete assignments with attention to detail and high degree of accuracy. Proven ability to perform effectively in a demanding environment with changing workloads. Result driven-demonstrate ownership and accountability. Identifies bottlenecks and drives improvements. Work independently or as part of a team and follow through on assignments with minimal supervision. Demonstrate open, clear, concise and professional communication. Ability to establish and maintain cooperative working relationships with co-workers and customer. Work according to a strict set of procedures within the provided timelines. Diversity & Inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.Other information ResponsibilitiesWhile performing the duties of this job onsite, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. The employee is occasionally required to move around the campus.The employee may occasionally lift and/or move up to 40 pounds. May require up to 40% travel to remote sites; international included Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to work onsite and in cleanrooms were cleanroom and safety clothing/equipment are required Can learn and apply new information or skills Can observe and respond to people and situations and interact with others encountered in the course of work.Can learn and apply new information or skills. Must be able to read and interpret data, information, and documents. Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism. Ability to complete assignments with attention to detail and high degree of accuracy. Proven ability to perform effectively in a demanding environment with changing workloads and deadlines. Result driven-demonstrate ownership and accountability. Identifies bottlenecks and drives improvements. Work independently or as part of a team and follow through on assignments with minimal supervision. Demonstrate open, clear, concise and professional communication. Ability to establish and maintain cooperative working relationships with manager, co-workers and customer. Work according to a strict set of procedures within the provided timelines. EOE AA M/F/Veteran/DisabilityNeed to know more about applying for a job at ASML? Read our frequently asked questions.

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