ASML is one of the world’s leading manufacturers of chip-making equipment. Headquartered in Veldhoven, the Netherlands, ASML employs more than 16,500 people.
ASML's commitment to outstanding customer support is second-to-none. ASML Customer Support is a well-established network of highly knowledgeable professionals committed to provide high quality support customized to the specific requirement of our customers.
Every fab is different and requires different customer support coverage. Therefore, service contracts are designed to be flexible to fit any customer need. The contracts include service engineers, armed with the most up-to-date technical information to assure the highest levels of system performance, as well as experienced application specialists who support optimal (system) processing and new product implementation.Spare Part Logistics
ASML's spare part coverage programs have a strong focus on directly improving availability and cost of operations. This improvement is achieved by supplying spare parts through ASML's worldwide inventory, ensuring that parts are stored close to customer systems to minimize unexpected downtime. ASML offers a wide range of parts availability options, ranging from best effort to even >97% local parts availability.Relocations & De-installation Support
ASML relocation support safeguards a smooth and cost-efficient process eliminating relocation inefficiencies and reducing cycle time. Additional requirements to refurbish or upgrade your system can be addressed within the same project. Features: