Employees
Locations
Machines at customer sites
Customer Support roles
2021 annual figures
To ensure our customers the most effective use of our hardware and software, Customer Support includes over 30 different types of roles spanning engineering, program management, project and process development.
Working in Customer Support
Frontline engineers in our Customer Support (CS) department get to see ASML’s technology in action. Working alongside customers such as Intel, Samsung and TSMC in their fabs, CS engineers aim to detect problems before they can impact production. They maintain a bird's-eye view of the situation, liasing with their CS colleagues working in the office and back in Veldhoven. CS also works closely with colleagues from other departments including Sourcing & Supply Chain, Development & Engineering, our factories and more in collaborative effort to bridge design and application of ASML technology.
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LOCATIONS
Jobs in our main customer support centers
Our Customer Support organization
In addition to opportunities working with and near our customers, ASML Customer Support also has more than 1,000 employees at our headquarters in Veldhoven, the Netherlands. These employees support their colleagues in the field and work to bring the voice of our customers back to the broader ASML organization. They focus on new product introduction, high-volume manufacturing, applications (focusing on our metrology & inspection products) or central services (providing training, process development, and new tooling for customer support employees worldwide).
“Being a customer support engineer is extremely rewarding because it allows you to work with a team to investigate and troubleshoot problems in a wide range of difficulty. It challenges you every day to chase that ‘high’ of successfully solving the puzzle!”
- Audreyana Foster, customer support engineer
Our machines are so complex that customer support engineers often need months of training. If you’re starting a job at one of our customer sites, you’ll likely spend time getting up to speed at one of our training centers in Taiwan, South Korea, or the Netherlands. Our EUV technology training center is located in Tainan, Taiwan.
Using technology to service technology
ASML not only makes the most advanced machines in the world - we also use cutting-edge technology to service those machines. From advanced diagnostics developed using machine learning to the use of augmented reality using Microsoft HoloLens technology, our team is always pushing the limit, not only of what's possible with our machines, but also of how we service them.
