Technical support engineer

Introduction to the job

Are you energized by solving complex technical disturbances on ASML’s TWINSCAN systems, both in the factory and during installation? Do you combine hands-on experience with strong analytical skills and a solid technical background? Then this could be the opportunity for you.

ASML Manufacturing introduces, produces and delivers leading-edge lithography systems, related products and services in a continuously changing market. Within Technical Support, we provide high-quality solutions for complex technical disturbances to secure the delivery performance of our TWINSCAN systems.

As a Factory & Field Integration (FFI) Technical Support Engineer, you will work hands-on with some of the most advanced technology in the world. Depending on your technical background, experience and interests, you will join one of our technical competence areas: Mechatronics, Layout, Optics or System Qualification.

Although each competence focuses on a different part of the system, they share the same goal: solving complex technical disturbances, securing system performance and supporting our factory and Install organization.

Role and responsibilities

As an FFI Technical Support Engineer, you are responsible for providing high-quality solutions for complex technical disturbances to secure the delivery performance of our advanced lithography systems. The FFI scope covers TWINSCAN systems from system power-on in the production sequence up to and including installation at the customer site.

Depending on the competence area you join, your technical focus can range from Reticle Stage, Reticle Handler and Dynamics, to mechanical layout, electrical systems, flow and temperature, defectivity and software, Dose Control, Reticle Masking, Projection and Illumination, or System Qualification and system-level disturbances.

In this role, you will:

• Provide second-line troubleshooting support for volume production in our factory and third-line support for the Install organization.
• Support Execution teams and Quick Response Teams (QRT) in resolving technical disturbances and securing progress.
• Analyze complex problems, identify root causes and determine solutions or countermeasures.
• Take ownership of technical escalations and bring together the right stakeholders to reach a solution.
• Monitor the quality and timing of problem resolution and implementation.
• Work closely with other Technical Support teams, D&E and other stakeholders to secure effective problem analysis and continuity.
• Transfer knowledge to increase the problem-solving capability within the factory.
• Identify structural problems and opportunities for technical and process improvements.
• Look beyond the immediate solution by considering how problems can be prevented, solved faster or resolved closer to production.
• Manage multiple priorities while maintaining quality and meeting delivery deadlines.

Education and experience

To help us tackle the technical challenges we face, you’ll need:

• A technical bachelor’s or master’s degree in a relevant field, such as Mechanical Engineering, Mechatronics, Electrical Engineering, Applied Physics, Automotive Engineering or Aerospace Engineering.
• Preferably 0–2 years of experience in a technical production environment.
• Experience with troubleshooting, including analyzing problems, identifying root causes and determining solutions.
• Experience with or an affinity for complex technical systems.
• Knowledge of quality improvement methods.
• Knowledge of or experience with technical project management.
• Experience with problem analysis of products and processes.

Skills

To thrive in this role, you:

• Take initiative and ownership and have a proactive attitude.
• Have strong analytical skills and work in a structured way.
• Enjoy solving complex technical problems.
• Have strong communication skills and can work with different stakeholders.
• Are a team player who can also take the lead when a situation requires it.
• Have a continuous improvement mindset.
• Can set priorities and remain effective when dealing with multiple technical challenges.
• Are prepared to travel to customer sites when required to resolve escalations.

Other information

For this position, the indicative (fixed) annual salary range is between 58,500 euro and 66,000 euro. This range comprises vacation allowance and a 13th-month payment and is based on a full-time contract. Company profit sharing is not included in this range. As this is a shift-based position you will receive a shift allowance on top of the indicated salary range. The actual compensation offered will depend on several factors that are unique to each candidate, including but not limited to: job-related skills, relevant education and (work) experience, certifications, demonstrated abilities of the candidate, pay relative to other team members. This information is provided for transparency and guidance purposes only, and no rights can be derived from this salary indication.​

You will work in the Superflex roster, with a working weekend once every four weeks, including two jump days in the surrounding weeks. For escalations, we expect you to travel to the customer site when the situation requires it.

During the selection process, we will explore which technical competence area best matches your background, experience and interests.

Please add your complete, recent CV and motivational letter to your application and explain why you would like to work within Technical Support.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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