ASML Customer Support Heroes – Jermaine's story

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Discover Customer Support Engineering at ASML through the eyes of Jermaine, a solutions-oriented engineer, who shares all about expecting the unexpected while working at the forefront of chip-making innovation.

A hero’s profile

Name: Jermaine Schenk

Job Title: CS Competence engineer

Years at ASML: 14

Background: Electrical engineering

What he loves most about working at ASML: As a little kid, I used to build things from scratch and ASML offers that creativity – it's a playground but on a technical level. We encourage thinking outside the box, coming up with structural solutions and having fun in the process.

“We don’t just do our best – we fix things, no matter what the issue is. As customer support engineers, we’re always ready to deliver solutions for our customers and answer any question no matter how difficult. Anything that comes our way, we’ll deal with it.”

What does it take to be a CS hero?

Our Customer Support team takes on seemingly impossible missions and troubleshoots the world’s most cutting-edge technology. No two days are the same and every challenge is an opportunity for growth. But what exactly does a CS engineer need to succeed in this fast-paced environment?

CS superpowers: