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Customer Support

Troubleshoot the world’s most advanced chipmaking machines and save the day by keeping our systems running smoothly 24/7. Be technically... a hero of the semiconductor industry!

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At ASML we enable groundbreaking technology to help solve some of humanity’s toughest challenges. Together with our partners, we provide leading patterning solutions that drive the advancement of microchips.


Our Customer Support (CS) teams are at the core of all of this innovation, travelling the world while solving complex engineering challenges, and working with some of the most important tech industry players like Intel, TSMC and Samsung.

engineer working in clean room

Be technically our hero

Our teams include over 9,500 Customer Support Engineers, working on more than 5,000 extremely complex lithography machines, located in customer fabs (fabrication plants) around the globe. A machine that’s ‘down’ can cost customers thousands of euros per minute, so our Customer Support team works hard to keep them running 24/7.

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Working in Customer Support 

Our CS engineers ensure that our customers make the most effective use of our hardware and software. Whether you’re a generalist who loves to travel and experience the fast pace of production inside a fab, or a specialist who would rather stay in one place and provide advice for particularly tricky problems, there’s a place for you in Customer Support.

 

There are over 30 different roles spanning engineering, program management, project and process development. 

 

Frontline engineers in our CS department get to see ASML’s technology in action. Working alongside customers in their fabs, CS engineers aim to detect problems before they can impact production.

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Career tracks in Customer Support

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Train on the job

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Find out more about the other teams in ASML

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