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Customer Support

Troubleshoot the world’s most advanced chipmaking machines and save the day by keeping our systems running smoothly 24/7. Be technically... a hero of the semiconductor industry!

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At ASML we enable groundbreaking technology to help solve some of humanity’s toughest challenges. Together with our partners, we provide leading patterning solutions that drive the advancement of microchips.


Our Customer Support (CS) teams are at the core of all of this innovation, travelling the world while solving complex engineering challenges, and working with some of the most important tech industry players like Intel, TSMC and Samsung.

engineer working in clean room

Be technically our hero

Our teams include over 9,500 Customer Support Engineers, working on more than 5,000 extremely complex lithography machines, located in customer fabs (fabrication plants) around the globe. A machine that’s ‘down’ can cost customers thousands of euros per minute, so our Customer Support team works hard to keep them running 24/7.

Working in Customer Support 

Our CS engineers ensure that our customers make the most effective use of our hardware and software. Whether you’re a generalist who loves to travel and experience the fast pace of production inside a fab, or a specialist who would rather stay in one place and provide advice for particularly tricky problems, there’s a place for you in Customer Support.

 

There are over 30 different roles spanning engineering, program management, project and process development. 

 

Frontline engineers in our CS department get to see ASML’s technology in action. Working alongside customers in their fabs, CS engineers aim to detect problems before they can impact production.

ASML_Cleanroom_Yieldstar_Dec22_027

In addition to opportunities working with and near our customers, ASML Customer Support department also has more than 1,000 employees at our headquarters in Veldhoven, the Netherlands. These employees support their colleagues in the field and work to bring the voice of our customers back to the broader ASML organization. They focus on new product introduction, high-volume manufacturing, applications (focusing on our metrology & inspection products) or central services (providing training, process development, and new tooling for customer support employees worldwide).


CS also works closely with colleagues from departments such as Sourcing & Supply Chain, Development & Engineering and our factories.

Career tracks in Customer Support

Frontline engineerFrontline engineer

Work as a generalist ‘in the field’ at chipmaker locations around the world. In this fast-paced cleanroom environment, you’re the first contact with the customer.

Technical expertTechnical expert

Specialize in a particular sub-section of ASML’s machines, supporting frontline engineers from a distance with expert engineering advice.

LeadershipLeadership

Become an on-site people manager, or develop into project and program management, working predominantly at our R&D locations to develop and improve services offered in the field.

Product definition specialistProduct definition specialist

Collaborate across departments, translating business objectives into real-world products and services.

Train on the job

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Our machines are so complex that customer support engineers often need months of training. If you’re starting a job at one of our customer sites, you’ll likely spend time getting up to speed at one of our training centers in Taiwan, the Chinese mainland, South Korea, or the Netherlands.  Our EUV technology training center is located in Tainan, Taiwan.

Check out below
bird’s eye view of four cleanroom engineers working on the wafer stage of an ASML EUV system.
ASML NXE3400 system front  open

Light source

Optical column

Reticle

Vacuum chamber

Wafer handler

Wafer stage

Find out more about the other teams in ASML

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