ASML Customer Support Heroes

Discover Customer Support (CS) at ASML through the eyes of Teun, a CS diagnostic architect who’s been with us for almost two decades. He discusses the most interesting experiences he had working for our customers and the complexity of our lithography systems.

A hero's profile

Name: Teun Dingemans

Job Title: Senior Service System Engineer

Years at ASML: 18

Background: Physics

What he loves most about working at ASML: There’s always new technology, and new processes that we need to keep up with. I am never bored. It's a very complex machine and you need to keep reinventing yourself and keep learning so you can best support our customers.

“It's quite amazing to see how big the customer fabs (semiconductor production facilities) are, as well as how much movement there is inside these fabs, and how the ASML machines are incorporated. I remember installing my first machine almost 18 years ago and this machine is still producing microchips as we speak.”

What does it take to be a CS hero?

Our Customer Support team takes on seemingly impossible missions and troubleshoots the world’s most cutting-edge technology. No two days are the same and every challenge is an opportunity for growth. But what exactly does a CS engineer need to succeed in this fast-paced environment?

CS superpowers: