ASML Customer Support Heroes

Discover Customer Support (CS) at ASML through the eyes of Xuanmin, a CS engineer, who shares all about experiencing chip-making innovation first-hand. She discusses how at ASML she is encouraged to develop her leadership skills, next to her engineering expertise.

A hero's profile

Name: Xuanmin He

Job Title: Technical Support Engineer

Years at ASML: 6

Background: Mechanical engineering

What she loves most about working at ASML: I love that we have so many development opportunities. I get all the training, mentoring and coaching that I need to develop into the direction I want to go to.

"Technically, CS engineers are heroes, because they have to combine their technical expertise with high level collaboration skills. We provide not only structural solutions to our customers but we also ‘put out fires’ every day. All this, while building our project management and leadership skills.”

What does it take to be a CS hero?

Our Customer Support team takes on seemingly impossible missions and troubleshoots the world’s most cutting-edge technology. No two days are the same and every challenge is an opportunity for growth. But what exactly does a CS engineer need to succeed in this fast-paced environment?

CS superpowers: