Senior Service Business Manager Taiwan

Introduction to the job

- Develop and drive the implementation of a commercial strategy for the assigned business line and/or customers and/or regions, in line with ASML's strategy and business objectives, to optimize the business growth.
- Responsible for the customer intimacy at relevant levels at customer and ASML
- An escalation channel for key activities within the account. Takes a leadership role in managing company resources to ensure total customer satisfaction

Role and responsibilities

• Business responsibility is to develop service business for the Account or Region by preparing strategic Service Road-Map (SRM), creating service SLA (Service Level Agreement) proposal for VPA or annual service contract by rolling up prices and suggesting WW discounts, giveaways, T&C issues, margins, and negotiating, getting agreement on SRM/SLA proposals with customers.

• Operational responsibility is to manage Service Delivery by verifying that CS Operations can deliver against the negotiated SLA and achieves customer requirements, ensuring site to site uniformity in cooperation with AMs and CS managers, also ensuring the service operations group collects and disseminates customer specific Best Known Methods (BKMS), Way of Working (WOW), and product requirements across sites.

Education and experience

- Master degree in technical subject with thorough experience or equivalent working and thinking level. Optional Business Administration or commercial education.
- Solid experience in customer account management, preferably in the semiconductor / high tech industry

Skills

- Ability to work with customers to know what they want and potentially able to offer solutions

- Ability to independently collaborate with internal and external stakeholders. Strong influence on stakeholders and people around them.

- Leads and coaches more junior colleagues. Gives input on the target and determines what needs to be done to achieve it
- Ability to orchestrate ASML to deliver a bigger deal with impact and drive decision making process, consider multiple angles and broaden solution space for problems
- Pro-active and ‘can do’ mentality – able to develop customer-focused win-win solutions that are differentiated and achievable
- Excellent listening, negotiation and presentation skills

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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