Customer Supply Chain Management Site Lead

Introduction to the job

Key elements of the job include:

1. Implement Company strategy and embed new process:

• Implement supply chain strategy in alignment with stakeholders and based on business opportunities, customer needs and ASML SCM strategy.
• Fast learning of new process and can implement in daily operation with related stakeholders.

2. Customer management:

• Deep understanding of customer supply chain requirements and drive towards customer intimacy as part of China domestic customer account teams.
• Responsible for customer supply chain management in Hefei.
• Fulfill service level agreement based on different contract type or commitment.
• Manage customers’ expectation. Efficient communication with customers to avoid misunderstanding and confusion even under tough situation.

3. Demand fulfillment:

• Based on company strategy and rules, balance worldwide inventory to fulfill internal/external demand according to different service level.
• Avoid material non-availability/Miss happening by efficient planning method and pro-actively review with key stakeholders

4. Performance and cost management:

• Understand KPI requirement and achieve target by efficient way, drive internal performance and process improvement.
• Cross team co-working to get win-win result on cooperated KPI and monitoring KPI
• Being owner of logistics related cost, optimize process to drive cost-efficiency

5. Internal communication:

• Efficient communication with different internal stakeholders, such as customer service team, account team, quality team, and Netherland central supply chain to get alignment and understanding to solve issues and problems. Know each other’s requirement and do cooperation together to make one team one voice

6. Project support:

• Apply Lean methodology to support or lead project for continuous improvement, including China and global projects

Candidate’s profile:

• Proven track record in areas of service and operations management, in a high-tech or otherwise highly complex and cross-sectorial business environment.
• Can manage high dynamics, whilst having the drive to structure.
• Advanced analytical and complex problem solving skills, to identify relevant supply chain drivers, as well as perseverance and project management skills to actually generate impact.
• Customer dedicated and service minded, especially understanding semiconductor industry is preferred
• Can work under dynamic environment and have self-learning skills
• Result oriented, convincing skills needed
• Pro-active and “can do” mentality
• Capable to make deep-dive analyses whilst maintaining top-level overview regarding problem & solutions

Requirements

• Relevant Bachelor degree (e.g (Technical) Business Administration, Supply chain/Logistics Management/ International Trading)
• At least 5~ 10 years relevant experience in a large international company supply chain management or after sales business, ideally semi-conductor industry
• Knowledge of business complexity, supply chain and relevant markets
• Decision making skills, people management skills, project management skills
• Trade and Customs knowledge within China, familiar with warehouse operation and freight forwarding
• Highly analytical and able to organize and prioritize workload.
• Familiar with SAP experience is preferred
• Skilled at excel for data analysis and PPT to presentation
• Fluent communication in English, both written and oral
• Traveling around 10%

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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