Sales - Service Coordinator - Hsinchu

Context

- Sales Team support : providing necessary materials, data analysis, and contract management for sales activities.

- System management : operating and maintaining sales related systems, managing databases.

- Process Improvement : suggesting and implementing ideas to improve sales operation support process.

Requirements

- System utilization : utilizing sales related systems such as ERP.

- Communication : effective communication with the sales team.

- Bachelor/Master degree with experience

- Key user

Responsibilities

Managing Inquiry / Forecast

Capture customer inquiry or forecasted demand in SAP while in doubt, able to clarify with Account Managers (internally)

Managing quote, chasing order booking

Pro-actively monitor change of quotation and liaise with OMD to create PO

Support the delivery process and return process (RMA) if needed

Pro-actively monitor delivery / RMA status and update stakeholders (internally / externally)

Other CT / account support activities

Support per request (data collection / status check / follow-up with stakeholders when needed)

Initiate order booking process and facilitate hand-over to downstream

Ensure proper handover of quote; customer order for booking by ABS

Improvement projects

Acting as contributor in projects

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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