Service delivery manager in 'Cloud Center of Excellence'

Introduction to the role

Are you passionate about delivering high-quality cloud services in a dynamic, fast-paced environment? Join ASML’s Cloud Center of Excellence (CCoE) and help shape the future of our global multi-cloud platform. As a Senior Service Delivery Manager, you’ll play a key role in ensuring operational excellence and continuous improvement across our cloud services landscape.

Role and responsibilities

As a Senior Service Delivery Manager in the CCoE, you will:

• Ensure cloud services meet agreed SLAs and quality standards, with regular reporting and reviews.
• Lead incident, problem, and change management processes, ensuring business continuity and stakeholder communication.
• Oversee service lifecycle management, ensuring continuity, compliance, and cost-effective performance.
• Translate business needs into service requirements and improvements.
• Act as a consultant during project initiation and throughout design and transition phases.
• Collaborate closely with internal and external partners to align services with business goals.
• Provide input on capacity planning and technology roadmaps.

Education and experience

• Bachelor’s or Master’s degree in Computer Science, Technical Business Administration, or equivalent.
• Valid certifications in SAFe, ITIL, BiSL, or COBIT.
• Minimum 5 years of experience in a similar role within a complex, international IT environment.
• Proven experience with ITIL processes (certified in ITIL v3/v4).
• Familiarity with Agile/DevOps methodologies and cloud platforms (Azure, GCP).
• Strong leadership, communication, and stakeholder management skills.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. 
To thrive in this job, you’ll need the following skills:

• Decisive, flexible, and results-driven.
• Strong analytical and problem-solving capabilities.
• Excellent verbal and written communication skills in English.
• Ability to build networks and influence across teams.
• Customer-focused and proactive mindset.

Other information

You will be part of the Cloud & Data Center Services team within ASML’s Core IT department. Embedded in the agile release train ‘CCoE’, you will work closely with Product Owners and be functionally guided by the Service Excellence & Control team. This role offers a unique opportunity to contribute to mission-critical IT infrastructure and cloud services that support ASML’s global operations.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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