Internship - HMI CS Operation Team - Hsinchu

Position Overview

The HMI CS Operations Specialist is responsible for supporting customer service operations through data analysis, reporting, coordination, and cross-functional communication. This role ensures operational efficiency, accurate reporting, and smooth execution of logistics and departmental activities.

Key Responsibilities

1. Data Analysis & Reporting

• Collect, clean, and analyze operational and customer service data
• Generate regular and ad-hoc reports to support decision-making
• Develop and maintain BI (Business Intelligence) dashboards and performance metrics
• Monitor KPIs such as service level, response time, and shipment performance
• Provide insights and recommendations to improve operational efficiency

2. Business Intelligence (BI) Reporting

• Prepare structured BI reports using internal tools or platforms
• Ensure data accuracy, consistency, and timely delivery of reports
• Support management with data visualization and trend analysis
• Collaborate with stakeholders to define reporting requirements

3. Meeting Coordination & Hosting

• Organize and host internal and cross-functional meetings
• Prepare meeting agendas, presentations, and materials
• Document meeting minutes, action items, and follow-ups
• Facilitate communication between teams to ensure alignment

4. Logistics & Shipping Coordination

• Track and coordinate shipment status and delivery schedules
• Liaise with logistics partners, vendors, and internal teams
• Handle shipping documentation and issue resolution
• Ensure timely and accurate delivery of products/services

5. Department Activities & Coordination

• Support planning and execution of departmental activities and projects
• Assist in process improvement initiatives
• Coordinate team events, training sessions, or internal programs
• Provide administrative and operational support to the CS team

6. Excel & Data Management

• Utilize advanced Excel functions (Pivot Tables, VLOOKUP, formulas, etc.)
• Maintain structured datasets and ensure data integrity
• Automate routine reporting processes when possible

7. Presentation & Documentation (PPT)

• Create professional PowerPoint presentations for management and stakeholders
• Summarize data insights into clear, visual formats
• Support business reviews and performance presentations

Qualifications

• Bachelor’s degree in Business, Operations, Data Analytics, or related field
• 1–3+ years experience in customer service operations, logistics, or data analysis
• Strong proficiency in Microsoft Excel and PowerPoint
• Experience with BI tools (e.g., Power BI, Tableau) is a plus
• Good analytical and problem-solving skills

Key Skills

• Data analysis & reporting
• Business intelligence & dashboard creation
• Communication and meeting facilitation
• Logistics coordination
• Organizational and multitasking ability
• Attention to detail and accuracy

Preferred Traits

• Proactive and results-driven
• Strong teamwork and collaboration skills
• Ability to manage multiple tasks in a fast-paced environment

If you want, I can also:

• Tailor this JD for internal promotion vs hiring post
• Add KPIs / performance metrics
• Convert it into a resume format or LinkedIn job post

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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