Service Business Manager, Sales

Service Business Manager, Sales

Introduction to the job  

• Drive ASML service business for Samsung account including preparation and negotiation of service level agreements and long term service business planning.
• Synchronize and agree on business agreements, practices, and structure for global accounts.
• Ensure that ASML meets or exceeds corporate business goals while maintaining customer satisfaction and addressing our customers’ requirements to stay in continued competitive operation.

Job Description

Business & Commercial Responsibility

• Builds long term strategic relations with customers and be recognized by the customer as an integral part of their ASML Global account management team.
• Develops Service Business for Global Samsung account

• Develops plan to secure service business margin
• Prepares strategic Service Road-Map (SRM) and prepares Service Level Agreement (SLA) proposals taking input from Global Account Management /Regional Sales Management and CS Operations and customer specific CIL(Customer Issues List) or other requirements
• Creates service SLA proposal for VPA or annual service contract by rolling up prices and suggesting WW discounts, giveaways, T&C issues, margins
• Pre-aligns on the package with all sectors then gets approval from DST(Deal Structure Team).
  • Negotiates and gets agreement on SRM/SLA proposals with customers and ensures effectiveness of business agreements for global account
  • Owns input into corporate financial planning of SLA sold and revenue expected for the WW account or the region.
  • Feedback into stakeholders on service product definition and scope (innovate with new ideas / changes based on experience)
  • During all steps above, balances, mediates, and aligns by close communication between customer and ASML (Business and CS)

Operational Responsibility : Management of Service Delivery

• Verifies with Global Operation Manager (GOM) that CS Operations delivers against the negotiated SLA and verifies that CS Operations is achieving customer requirements.
• Owns, reports on, and escalates as necessary the ‘as quoted and sold’ Service costs and margins
• Confirms service product value is realized ‘as sold’ to ensure margin and product definition are viable / valid
• Performs assessment with GOM of customer satisfaction with ASML service levels, products, and company performance.
• Ensures site to site uniformity in cooperation with GOM and Local CS operations managers.
• Ensures the service operations group collects of and disseminates customer specific Best Known Methods, Way of Working, and product requirements across sites.

Education

• Bachelor’s degree or above related major.

Experience & Personal Skills

- 10+ years of experience in Semi / High-tech industry (multinational company is preferred)

- Based on the direct customer interaction & managing, strong execution, good relationship with customer and deep understanding about customer site

• Strong passion to scale operational execution into commercial areas.
• Deep customer insight
• Bridge for cross-functional communication
• Execution-oriented strategy development
• Credibility & trust in the service transformation.

• Excellent Customer Relationship Skills
• Fluency in English

Working Location : ASML Hwasung Campus 

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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