ASML Customer Support Heroes

Discover Customer Support Engineering at ASML through the eyes of Edison, a globetrotting engineer, who shares all about the challenging and the rewarding moments of working at the forefront of chip-making innovation.

A hero's profile

Name: Edison Alameda

Job Title: Senior Field Service Engineer

Years at ASML: 10

Background: Electrical engineering

What he loves most about working at ASML: I like that we’re a diverse team with colleagues from all over the world. To me it's amazing that I can collaborate with all these people, and we get together to find solutions to some of the most complicated engineering problems.

“The reason why I love working at CS is that it takes a whole team to fix any engineering problem. It requires not just my skills, but also the skills of my colleagues from Europe, Asia, and the US. We're all in it together and we find solutions because we collaborate and we're always changing, we're always moving forward and our thirst for knowledge is what gets us there.”

What does it take to be a CS hero?

Our Customer Support team takes on seemingly impossible missions and troubleshoots the world’s most cutting-edge technology. No two days are the same and every challenge is an opportunity for growth. But what exactly does a CS engineer need to succeed in this fast-paced environment?

CS superpowers: