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Become a customer support engineer
Explore, learn and thrive in a cutting-edge environment, where we care about your personal and professional well-being
US Customer Support at a glance
ASML's Customer Support team in the US forms a crucial and growing part of the semiconductor industry. Our engineers work day and night to support customers like Intel, TSMC and Samsung.
Employees
Locations in 18 states
Average employee tenure
Large customers served
Customer Support at ASML
ASML has more than 4,000 extremely complex machines in customer fabs (fabrication plants) around the globe. A machine that’s ‘down’ can cost customers thousands of dollars per minute, so our Customer Support team of more than 6,000 engineers worldwide works hard to keep them running 24/7, 365 days a year.
Working in Customer Support
Frontline customer support engineers are dedicated to a specific customer fab, while others travel globally to support system-down escalations, installation or relocation of machines, and more. As a customer support engineer, you can work in new product introduction, high-volume manufacturing, applications (focusing on our metrology & inspection products) or central services (providing training, process development, and new tooling for customer support employees worldwide).
Refurbished systems is another area you can develop into as a customer support engineer. Almost every single ASML lithography system sold is still in use at a customer fab. Engineers working on refurbished systems ‘run their own shop’, supporting our legacy equipment portfolio for startups and Fortune 100 companies alike.
Field application engineering in Customer Support
Field application engineers are critical to implementing solutions that help our customers to maximize production.
At ASML, support engineers are dedicated to one of our three product lines: EUV (extreme ultraviolet) lithography, DUV (deep ultraviolet) lithography, and “Applications” (metrology & inspection systems). Our metrology & inspection product portfolio, together with our computational lithography and patterning control software solutions, helps chipmakers achieve the highest yield and best performance in mass production.
Applications customer support engineers work closely with customers, as well as with ASML R&D and Sales departments.
Why work in customer support?
ASML’s extreme ultraviolet (EUV) and deep ultraviolet (DUV) lithography machines are the most advanced chipmaking machines in the world.
A Dutch company by origin, ASML has grown since 1984 to a global company of over 32,000, people. We’re expanding along with our customers in Arizona, Texas, Oregon and more.
Whether you’re an early-career professional, a seasoned industry specialist, or a veteran with transferrable skills, ASML has a place for you.
Read more
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Innovative, high-tech environment: Work with the semiconductor industry’s top chipmakers on technology that’s a part of almost everything.
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Fast-paced problem solving: There’s never a dull moment in Customer Support, but our engineers love challenges and the satisfaction of solving them.
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Shift work: Some of our most dynamic teams work the night shift, where you’ll be sure to learn at an accelerated pace. Shift work can also involve a compressed work schedule.
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Caring, inclusive team: You’ll be encouraged to make your ideas heard and contribute in our close-knit, collaborative teams.
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Travel opportunities: Some of our roles involve lots of traveling to unique locations all around the US, Europe, the Middle East, and Asia.
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Career development: ASML will invest in you for the long run, providing training, coaching and opportunities to take up roles in other departments and regions all over the world.
Training
Most of your training will be on the job, but if you’re starting a job at one of our customer sites, you’ll likely spend time getting up to speed at one of our training centers in Taiwan, South Korea, or the Netherlands.
We also offer an engineering development program in the US that can speed up your growth in technical knowledge and leadership skills. It’s an exciting 2+ year journey of learning and discovery – both personal and professional.
What skills do you need?
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Precision mentality
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Positivity and confidence in your ability
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Ability to remain calm in in fast-paced, dynamic situations
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Motivation to learn
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Communication skills in addition to technical skills
“The three qualities I look for most in a customer support engineer are a positive attitude, a willingness to learn, and confidence in your abilities.”
– Patrick McKeever, team lead in Wilton, Connecticut
“Being a customer support engineer is extremely rewarding because it allows you to work with a team to investigate and troubleshoot problems in a wide range of difficulty. It challenges you every day to chase that ‘high’ of successfully solving the puzzle!”
- Audreyana Foster, customer support engineer in Hillsboro, Oregon
Discover what ASML has to offer in customer support engineering
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