US Customer Support at a glance
ASML's Customer Support team in the US forms a crucial and growing part of the semiconductor industry. Our engineers work day and night to support customers like Intel, TSMC and Samsung.
Locations in 18 states
Average employee tenure
Large customers served
Customer Support at ASML
ASML has more than 4,000 extremely complex machines in customer fabs (fabrication plants) around the globe. A machine that’s ‘down’ can cost customers thousands of dollars per minute, so our Customer Support team of more than 6,000 engineers worldwide works hard to keep them running 24/7, 365 days a year.
Working in Customer Support
Frontline customer support engineers are dedicated to a specific customer fab, while others travel globally to support system-down escalations, installation or relocation of machines, and more. As a customer support engineer, you can work in new product introduction, high-volume manufacturing, applications (focusing on our metrology & inspection products) or central services (providing training, process development, and new tooling for customer support employees worldwide).
Refurbished systems is another area you can develop into as a customer support engineer. Almost every single ASML lithography system sold is still in use at a customer fab. Engineers working on refurbished systems ‘run their own shop’, supporting our legacy equipment portfolio for startups and Fortune 100 companies alike.
Field application engineering in Customer Support
Field application engineers are critical to implementing solutions that help our customers to maximize production.
At ASML, support engineers are dedicated to one of our three product lines: EUV (extreme ultraviolet) lithography, DUV (deep ultraviolet) lithography, and 'Applications' (metrology & inspection systems). Our metrology & inspection product portfolio, together with our computational lithography and patterning control software solutions, helps chipmakers achieve the highest yield and best performance in mass production.
Applications customer support engineers work closely with customers, as well as with ASML R&D and Sales departments.
Why work in customer support?
Whether you’re an early-career professional, a seasoned industry specialist or a veteran with transferrable skills, ASML has a place for you.
Innovative, high-tech environment
Work with the semiconductor industry’s top chipmakers on technology that’s a part of almost everything.
Fast-paced problem solving
There’s never a dull moment in Customer Support, but our engineers love challenges and the satisfaction of solving them.
Some of our most dynamic teams work the night shift, where you’ll be sure to learn at an accelerated pace. Shift work can also involve a compressed work schedule.
Caring, inclusive team
You’ll be encouraged to make your ideas heard and contribute in our close-knit, collaborative teams.
Some of our roles involve lots of traveling to unique locations all around the US, Europe, the Middle East, and Asia.
ASML will invest in you for the long run, providing training, coaching and opportunities to take up roles in other departments and regions all over the world.
Troubleshoot the world’s most advanced chipmaking machines
Want to work on some of the most sophisticated technology in the world? Join our Customer Support team to become a valued agent of ‘impossible’ missions, where no two days are the same and every challenge is an opportunity for growth. Travel the world to find solutions for top chipmakers and be part of progress in technology.
Most of your training will be on the job, but if you’re starting a job at one of our customer sites, you’ll likely spend time getting up to speed at one of our training centers in Taiwan, South Korea, or the Netherlands.
We also offer an engineering development program in the US that can speed up your growth in technical knowledge and leadership skills. It’s an exciting 2+ year journey of learning and discovery – both personal and professional.
What skills do you need?
Positivity and confidence in your ability
Ability to remain calm in a fast-paced, dynamic situations
Motivation to learn
Communication skills in addition to technical skills
“The three qualities I look for most in a customer support engineer are a positive attitude, a willingness to learn, and confidence in your abilities.”
– Patrick McKeever, team lead in Wilton, Connecticut
“Being a customer support engineer is extremely rewarding because it allows you to work with a team to investigate and troubleshoot problems in a wide range of difficulty. It challenges you every day to chase that ‘high’ of successfully solving the puzzle!”
- Audreyana Foster, customer support engineer in Hillsboro, Oregon
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